Crump Wear, based in Affligem, Belgium is responsible for the processing of personal data as reflected in this privacy statement.

Contact details:
info@crumpwear.com

PERSONAL DATA WE PROCESS
Crump Wear processes your data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:
– First and last name
– Gender
– Address information
– Phone number
– E-mail address
– Location data
– Bank account number

FOR WHAT PURPOSE AND ON WHAT BASIS WE PROCESS PERSONAL DATA
Crump Wear processes your data for the following purposes:
– Handling your payment
– Calling or emailing you if necessary to perform our services
– Informing you of changes to our services and products
– Allowing you to create an account
– To deliver goods and services to you

HOW LONG WE KEEP PERSONAL DATA

Crump Wear will not retain your data longer than is strictly necessary to fulfill the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:

– First and last name > process order > 10 years
– Gender > process order / marketing > 10 years
– Address data > process order / marketing > 10 years
– Phone number > process/inform order > 10 years
– Email address > process/inform order > 10 years
– Bank account number > payment transactions/processing order > 10 years

SHARING OF PERSONAL DATA WITH THIRD PARTIES
Crump Wear shares your data with various third parties as necessary to perform the contract and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data.

DATA

Controller: Tax Office: Check return: First and last name, e-mail address.

Processor: Mollie: Processing payment: First and last name, email address

Processor: COM4: Processing data streams through hosting package: First and last name, e-mail address.

Processor: COM4: Processing data streams in support: First and last name, e-mail address

Processor: Google
Processing information to measure visitor statistics such as click behavior and to remember user preferences.
IP address, Location data, Internet browser data, Data about your activities on our website, Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)

E-mail address, IP address, Location data, Internet browser and device type, Data about your activities on our website, Data about your browsing behavior across different websites (for example, because this company is part of an advertising network)

VIEW, MODIFY OR DELETE DATA

You have the right to view, correct, or delete your data. You can do this through the personal settings of your account. You also have the right to withdraw your possible consent for data processing or object to the processing of your data by our company and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you. Would you like to exercise your right to object and/or right to data portability or do you have other questions/comments about the data processing, please send a specified request to webshop@malelions.com. Crump Wear will respond to your request as soon as possible, but at least within three weeks.

HOW WE SECURE PERSONAL DATA
Crump Wear takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact us at info@crumpwear.com.

RETURN

Refund Policy
Return and refund policy
1. You can only return products purchased directly from the online store. If you purchase Crump products from a store, the products must be returned to the store (with the receipt) where they were purchased.
2. If for any reason you are not satisfied with our products and wish to cancel your order, you may exercise your right of withdrawal/return (via email – info@crumpwear.com) no later than 30 days after receiving your order, and you will be refunded in accordance with the provisions of this article, provided that:
A- The goods are returned in packaging that allows transportation to the address indicated on the return form included with your package.
B- The goods are in their original condition with the label on the product, without being damaged, stained, washed, altered, or worn (except assembly), including the original packaging and all accessories related to the products, such as packaging or instructions for use, as well as the original invoice. If the 30-day withdrawal period expires on a Saturday, Sunday, or holiday, it shall be extended to the next working day.
3. A document (Authorization Return Merchandise) will be sent within 48 hours. This document is included in your return package. Upon receipt of the merchandise within 30 days (merchandise deemed acceptable), we will proceed with a refund.
Shipping
For all shipments (both domestic and international) we use DHL or DPD. All products are sent with a Track & Trace code by parcel service.